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As Wax Digital Ltd. continued to take more clients, and the number of servers to be managed within the hosting centres grew, it became obvious that an easy to manage remote control solution was necessary. The company was looking for remote control software to support employees whilst home working and to run remote demonstrations.
Wax Digital recently discovered the right solution. IT professionals at the company now rely on remote control software Radmin by Famatech, each day, to provide real-time remote support to clients. The company’s IT services supports only 38 employees at 3 site locations and a number of home workers. The Network Support, Product Development, Application Development, Helpdesk and Integration Services Team all use Radmin application as a day to day tool. Not only are IT services more productive with Radmin, but clients are raving about the immediate support and service the company now provides. “Without Radmin, we would be unable to provide the high level of service and response that our clients have come to expect”- said Mr Sean McCarrol.
The most valuable feature of Radmin, in the judgment of the IT department, is low bandwidth usage. Several locations do not require a full T1 to do everyday job. So, there is no need to spend time and money travelling to those locations to do any work that could have been done remotely. Switching to Radmin solved this problem completely.
Radmin has a huge advantage of strong security, speed and simplicity over its competitors. The product has been used by IT professionals all over the world since 1999, when it was first released. Today Radmin 3.0 is a product of choice for companies and individuals who need to work with their computers remotely.