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Radmin in social area
"Radmin has made the IT department so much
more productive. This type of solution has been
needed for a long time"
Joe Mendez, System Administrator
The Los Angeles Mission is a nonprofit
organization serving the homeless living
on LAís streets. Faithfully, for more
than 70 years, they have saved many
lives and have had a profound impact
on thousands of others by providing
compassionate, humanitarian services
to those in desperate need.
Having begun as a small rescue mission, it is now one of the nationís largest
service providers to the homeless. The Los Angeles Mission continues
to provide on a large scale hot meals, safe shelter, clothing, personal care
and life-transforming long-term rehabilitation to hungry, hurting and homeless
men, women and children.
Approximately 160 employees serve the Mission. The organization also has
two remote locations: a storage warehouse and a residence facility. The main
complex consists of a four-story building with a basement, and many desktops.
The Los Angeles Mission uses 110 desktops, 57 classroom computers
and 9 servers in its daily work. There is no connectivity between the main
complex and the two remote sites. Only four full-time IT employees work for
the organization, therefore support calls usually require a physical visit to
each desktop in need. The servers are located in three different areas of the
complex, so travel time routinely costs a significant portion of the support
In an effort to make their valued work more efficient, Los Angeles Mission first
turned to Microsoftís Remote Desktop Connection, which proved less than
helpful. The Mission needed remote control software, which would be faster,
more reliable and user-friendly. Joe Mendez, System Administrator of the Los
Angeles Mission, chose Radmin because of its quick, painless installation
and ease of use.
Radmin has perfectly supplied Los Angeles Missionís needs, because taking
remote control with Radmin allows for both support calls and end user training.
The Console makes it easy to select a remote machine to administer.
Mendez plans to streamline the Missionís IT functions using Radmin and
expects to eliminate the need to hire additional support staff.
Famatech is proud that Radmin can aid such socially noteworthy organizations
as Los Angeles Mission in their crusade to bring hope to those without
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