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 Support Home
There are several ways to find answers to your questions:
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| | It is very likely that the answer to your question is already posted in our FAQ section. |
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| | You can find specific answers to your technical questions from the Web-based Help. |
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Authorization is needed to contact our Technical Support. |
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Only Radmin Server 3 requires activation after the 30-day trial period. Radmin Viewer 3 is free of charge and doesn't require activation. If you experience any problems with Radmin 3 activation, please refer to our product activation guide.
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Radmin 1.x and 2.x license keys will not work with Radmin 3. If you want to upgrade your license key to the new Radmin 3 license key, go to the Upgrade Policy page and find the instructions for getting the new license key.
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Your registration (license) key arrives as a 30-character license code in a text e-mail from Famatech Support. If you have not received your license key within two (2) working days or have lost it, please use our Key Request Form to have it re-sent to you.
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If you prefer telephone support, our Phone Support Packages are available. Famatech supplies our customers with telephone and email technical support assistance for a term of one full year with a quantity of supported incidents depending on the following Support Packages purchased: Silver Phone Support Package, Gold Phone Support Package.
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Some useful step-by-step guides on how to install and activate Radmin contain detailed instructions and screenshots. You can find them on our website on the Step-by-step Guides List page.
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If you have any questions about our pricing, licensing or ordering procedure, please, visit our Customer Care Center to find the answers or how to contact us by phone, fax, e-mail or through our Online Helpdesk Service.
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 | It is our policy to answer all customer requests within two (2) business days. If you have not received an answer within this time, please use our Feedback Form to report it. You can use this form to let us know if you've experienced problems with the website, can't find something you're looking for, or if you have ideas or suggestions. |
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