That's the most important thing I'm thinking about. Today most of the people have a broadband internet connection and using a router to connect to the internet. So why should I use a software like radmin (i'm already using it for years) anymore? I need a solution to connect to a pc behind a router - but without configuring the router/firewall.
Most people are far away from me and it is impossible to tell them via telephone how to configure the router, so that I can connect to them. That's your part Famatech. If you want to survive on this market you have to build a solution that removes this lack. If you don't want to build such a solution I must use another software that brings all the features I need.
If you don't want to configure your router, you can use Hamachi technoogy:
Here are the steps you must take in order to establish Radmin connection:
1. Download Radmin Server 3.x here http://www.radmin.com/download/rserv33.exe and install it on the remote computer. A remote computer is a computer which you want to gain access to later via Radmin.
2. Download Radmin Viewer 3.x here http://www.famatech.com/download/rview33.exe and install it on the local computer. A local computer is a computer from which you connect to the remote computer.
3. On the remote computer right click on the blue Radmin icon in the system tray and click "Settings for Radmin server". Click "Permissions", make sure Radmin security is selected and then click the corresponding "Permissions" button. Click "Add user", choose username and password and click OK, OK. Then exit Radmin Server settings. You are done with the settings of Radmin Server.
4. The port you need to use is 4899. This is a default port, you can change it if you want, in Radmin Server Settings -> Options.
5. If the remote PC is located in a different LAN or is behind a router please download Hamachi from here: http://www.download.com/LogMeIn-Hamachi/3000-2651_4-10605260.html. Install Hamachi on your local and remote PC. Run Hamachi, click “Power On” button on the lower left part of Hamachi window. You will get a virtual IP address shown on the upper part of Hamachi window. This IP address will be used for connecting with Radmin. Then please click Create or Join Networks button on the lower right part of Hamachi Window – choose Create a new Network. Set a desired name and a password for your virtual network. Then on the remote PC please click Create or Join Networks button and choose to Join an existing Network, type in your network name and Password for joining a Network. After you are done, you will see that you will get two or more IP addresses shown while you point your mouse cursor over the Radmin Server tray Icon. Now you are done with setting up a virtual Network.
6. Again on the remote computer make sure that Windows built-in firewall doesn't block Radmin connection. Open Start -> Control panel -> Windows firewall, go to Exceptions tab and add Radmin port 4899 as an exception. If you have a proprietary firewall (for example, ZoneAlarm or any other firewall software) refer to its documentation to find out how to create exception for a port.
7. On the local computer open Radmin Viewer, on the main menu click "Connection -> New connection". Enter the IP address of the remote computer into "IP address or DNS name" field. (You have to enter a Hamachi IP address in case if you are connecting over the Internet, please see step 5.) Enter a descriptive name of the connection and click OK.
8. Now in order to connect to the remote computer in Full Control mode, right click on the newly created connection, and click Full Control in the context menu.
I also agree to the things said above. It would be really nice if RAdmin had a feature that would allow RAdmin viewer accept inbound connections from the server which is behind routers or firewalls. Suppose a user is working on a workstation which has RAdmin server installed. It may be too complicated for a user to set up port-forwarding or install and set up Hamachi. So, a user could right-click on a RAdmin server icon and select something like "Make inbound connection". At the same time, RAdmin viewer can be started up in listening mode. Admin working with RAdmin Viewer could configure port forwarding for this occasion.
I am sure everyone heard about this feature. I think it would be really nice to implement it in RAdmin.
Here's something I did.... I'm going to put it in place today, but based on my preliminary testing, it should work.
1. I set up a password protected website.
2. User logs into this from the radmin server machine (or any machine on the network, since they all share the same IP on the cable modem).
3. Webpage contains tiny PHP script which writes the IP to a file.
4. Batch file on client pc uses wget, with username/password, to retrieve IP file, then launches radmin viewer using IP and port.
I've tested the webpage, php, and the client batch file.
Let me know if you want a copy of the script, etc.
The only thing remaining to do is set up the port-forward on the server's router, but that's pretty simple.
I went and installed this today... works like a charm.
I set up a "scheduled task" on the server to update the IP on the website once every few hours. This way, because we don't have a static IP on the cable modem that the server's behind, if a new IP is given to the cable modem the update will be propagated.
This isn't what I really was talking about. The problem is not with a user getting a dynamic IP, but with his workstation being behind the router. He may even have a static IP, but still he will not be accessible behind the router without port-forwarding. The reason I propose "inbound connection" techniques is because outgoing connections from the intranet are not blocked on routers (mostly). This way, the connection from the RAdmin Server to a RAdmin Viewer could be initiated. This way, only the support team has to configure port-forwarding, which is not a problem for them.
Most of the time when we do tech support, our clients from very far away do not know networking, and we need to view and control their desktop for tech support. I would like to suggest the following improvement for the famatech radmin: Build a special client Viewer, that will allow them to connect to our main radmin server. This is easy since we have licensed server that we can install on our own controlled system. Now, once the Special Viewer is Connected, Provide a routine on the Radmin Server that would reverse the role of the existing current connection. This means the "Special Viewer" will become the Server, and The Server will become the client. How about this?