how can you consider that a professional way to answer to your paying audience?
We consider this a professional way. Professional software developers do have strict company policy. Also, professional software developers do not distribute raw products. We will launch public beta when we are sure that all major bugs are fixed.
All we want is some better communication from you
I can tell that next week Famatech will demonstrate a new product beta, as well as Radmin 3.0 beta at CeBIT.
is 3.0 a real product which is actually near release
Yes, Radmin 3.0 is actually near release. At least public beta of Radmin Server 3.0 will be launched in the nearest future.
1. Make sure TCP/IP protocol is properly installed on both computers (you can check that by PING command. Run IPCONFIG.EXE to find out current TCP/IP configuration and IP's of both computers).
2. Run Radmin Server on the computer you want to control remotely. This computer will be called "remote computer" or "server", and computer you are connecting from is called "local computer" or "client".
3. People from the remote side must tell you the IP address of the remote computer.
4. Make sure, that both computers are connected to network and you can ping remote computer from local computer (use PING command for that).
5. Run Radmin Viewer on the local computer, click "Connect/Connect to" menu, enter the IP address of the remote computer. If all is configured correctly, you will see remote computer's desktop and be able to operate it by mouse and keyboard! See Radmin documentation for details.
If you can't connect, there is things you must check:
- Make sure that port 4899 is opened on remote computer (you can use any
freeware port scanner for this, for example - Advanced Port Scanner
that can be downloaded for free from www.radmin.com)
- If one remote computer uses modem connection, it will be better to get
permanent IP address for it, or you will need to get it's IP each
time it is connected to your ISP.
- If your remote computer is connected to network via proxy or firewall,
make sure that firewall's configured to allow all connections on port 4899.
- If your remote computer is in LAN, has no real IP, and your local
computer is not in the same LAN: please configure your LAN server with
real IP to forward all connections on port 4899 to remote computer,
and use your LAN's server IP instead of remote computer's IP in
"connect to" dialog.
There are two solutions to access remote computer behind a router/firewall/proxy. The first is configuring an intermediate host to forward all connections on port 4899 to the target computer. The second is installing an additional copy of Radmin Server on an intermediate host and using "Connect through host" option when connecting to the target computer.
Radmin uses 4899 TCP port by default. You can open such a port on the router/firewall. Another solution is to change the Radmin port number - on both the Server and the Viewer - to the value of a port that is already open on your router/firewall. If your firewall works under Windows you can install and start the Radmin Server on it. Then you can connect using 'Connect through host feature of the viewer. Sometimes only the router has a public IP address. In this case you have to configure 'Forwarding' on a router/firewall. Configure the router to forward connections from some port on the router to a specific IP address and port (the default port of Radmin server is 4899) of the computer on your internal network. You need to assign a port on the router for each computer you need to access. After that, to connect to a computer behind the router/firewall from the Internet you need to specify the IP address of the router and the port on the router that corresponds to your computer in the internal network. The router will then forward connections to computers in the internal network.
"Connect through host" option (available when creating new connection in Radmin Viewer) lets you to connect through an intermediate host when there is no direct TCP/IP connection with the computer you want to administer, but an intermediate computer (or host) does have a direct TCP/IP connection to both your target computer and to your local computer. Radmin server must be running on such an intermediate (host) computer for this to work. Example: You have a local network without a direct connection to the Internet. However, there is one computer on that network that does has a direct connection to the Internet. If you install Radmin server on that computer to make it an intermediate host, you can connect to other computers in the local network from the Internet through that intermediate host.
Note: If NT security permissions are used, it's advisable to grant users Redirect Right.