here is just an example of how their customer base is treated.
Below is a responce to the very fair question of "Could we at least see a beta of the software you promised years ago?"
Company policy does not allow distributing internal beta versions, so I guess you'll have to wait until public beta of Radmin Server 3.0 is released.
Ilia, how can you consider that a professional way to answer to your paying audience? All we want is some better communication from you. Which is quite fair since you have made and broken several release dates ranging from 2002... So my question to you is, were we just taken by your bait and switch deal for a "free upgrade to 3.0" or is 3.0 a real product which is actually near release. (Yes i know how silly of question that is because you will simply say 'we are working hard on a release) It would be simply stellar if you would step outside your short list of answers and give us the real skinny on whats happening at famatech.