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Radmin 3.1 Troubleshooting: Mirror driver - Windows 2000 step-by-step guide

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1. Make sure Radmin Server is installed on 32-bit or 64-bit version of Windows 2000 or Windows 2003. (illustration).

   
   32-bit Windows 2003

   
   

2. Reboot Windows in the Safe Mode so you can uninstall devices.

3. Open 'Device Manager' and uninstall all 'Radmin Mirror Driver' devices in the 'Display Adapters' section, if any. Reboot, not in the Safe Mode. (illustration)

   
   Radmin Mirror Driver uninstall

4. After reboot open the 'Device Manager' and check that no 'Radmin Mirror Driver' is displayed in the 'Display Adapters' section.

   • If 'Radmin Mirror Driver' is still displayed, press Windows 'Start' button, select 'Run', type 'msinfo32.exe' and click on the 'Ok' button. Use 'File' -> 'Save' to generate a report file and send this file to our technical support via e-mail attachment.

5. In your Windows directory (normally C:\WINNT or C:\WINDOWS) delete the following files:

   setupact.log
   setupapi.log
   setuperr.log
   setuplog.txt

6. Use 'Add Hardware' Windows wizard and install Radmin Mirror Driver by manually specifying mirrorv3.inf file located in the Windows system32\rserver30 directory (illustrations).

   
   Click on the 'Next' button

   
   Select 'Add/Troubleshoot a device' and click on the 'Next' button

   
   Select 'Add a new device' and click on the 'Next' button

   
   Select 'No' and click on the 'Next' button

   
   Select 'Other devices' and click on the 'Next' button

   
   Click on the 'Have Disk' button

   
   Click on the 'Browse' button

   
   Select 'mirrorv3.inf' file located in the system32\rserver30 Window directory

   
   Click on the 'Ok' button

   
   Select the 'Radmin Mirror Driver V3' and click on the 'Next' button

   
   Click on the 'Next' button

   
   Click on the 'Finish' button

7. After manual driver installation, Windows will create up to 4 following files in Windows directory:

   setupact.log
   setupapi.log
   setuperr.log
   setuplog.txt

   Send files that exists to our technical support as an e-mail attachment.

8. Try to connect Radmin Server using Full Control connection mode. In case of failure, continue following this guide.

9. Reboot Windows in the Safe Mode again so you can disable devices.

10. Open 'Device Manager' and disable all devices in the 'Display Adapters' section except of 'Radmin Mirror Driver V3'. Reboot, not in the Safe Mode. (illustration)

    
    Disabling display adapters

11. Try to connect Radmin Server using Full Control connection mode. Press Windows 'Start' button, select 'Run', type 'msinfo32.exe' and click on the 'Ok' button. Use 'File' -> 'Save' to generate a report file and send this file to our technical support via e-mail attachment, alongside with information if this connection attempt was successful or not.

12. To restore your computer settings, Open 'Device Manager' and enable all devices in the 'Display Adapters' section.

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